FAQ

Frequently Asked Questions

What is The Pluck?
The Pluck is a fashion-forward edgy brand that offers unique and stylish clothing and accessories for individuals who embrace a bold and distinctive style.

Where is The Pluck based?
The Pluck is legally based in Wyoming but operates out of Los Angeles for shipping purposes. We serve customers worldwide.

How can I place an order?
To place an order, simply browse our website or our shops on social media platforms like Facebook or Instagram, and add the desired items to your shopping cart. Once you're ready to complete your purchase, proceed to the checkout process and follow the prompts to provide your shipping and payment information.

What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can see a full list of our payment processing options at the bottom of our website.

Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.

What is your return/exchange policy?
We want you to be satisfied with your purchase. If for any reason you're not happy with your order, you can return or exchange eligible items within 30 days of receiving them. Please refer to our Returns & Exchanges page on our website for detailed instructions and requirements.

How long does shipping take?
Shipping times may vary depending on your location and the shipping method chosen at checkout. Generally, domestic orders within the United States arrive within 7-10 business days, while international orders may take 10-14 business days. Please note that these are estimated shipping times and delays may occur due to unforeseen circumstances.

Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. Additional fees and customs duties may apply depending on your location. Please review our Shipping & Delivery page for more information.

Are there any shipping restrictions or additional fees?
Some countries may have specific restrictions or import regulations on certain products. It's important to review your country's customs policies and fees before placing an order. Any additional fees or duties imposed by customs are the responsibility of the customer.

How do I contact customer support?
Our customer support team is available to assist you. You can reach us by email at hello@thepluck.co during our business hours M-F from 10am to 6pm PST. Alternatively, you can use the contact form on our website to send us a message, and we'll get back to you as soon as possible.

Do you have a physical store?
At the moment, The Pluck operates exclusively online. We do not have a physical retail location. However, our website provides a seamless shopping experience, and we ship our products worldwide. Occasionally, we do pop-up experiences in locations shared with our customers via marketing and social media.

Can I cancel or modify my order?
We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, keeping in mind that orders are processed and shipped promptly.

Are there any promotions or discounts available?
We frequently offer promotions and discounts to our valued customers. To stay updated on our latest offers, we recommend signing up for our newsletter or following us on social media. Keep an eye out for exclusive discounts, seasonal sales, and limited-time promotions.

What is your sizing chart?
We provide a comprehensive sizing chart on our website to help you find the perfect fit. We offer detailed measurements and guidance for each garment to ensure that you can make an informed decision. If you have any specific questions about sizing, please reach out to our customer support team for assistance.

How do I care for the products I purchase?
To prolong the life and quality of our products, we recommend following the care instructions provided with each item. These instructions can usually be found on the product tag or label. Additionally, our website may provide general care guidelines. If you have any specific questions about caring for a particular item, please don't hesitate to reach out to us.

Can I request a custom order or personalized item?
At this time, we do not offer custom orders or personalized items. However, we continuously strive to provide a diverse range of unique and stylish products to suit your individual style.

What is your privacy policy?
Protecting your privacy and personal information is of utmost importance to us. You can find detailed information about our privacy practices by visiting our Privacy Policy page on our website. We outline how we collect, use, store, and protect your data, as well as your rights and choices regarding your personal information.

How do I unsubscribe from your mailing list?
If you wish to unsubscribe from our mailing list, you can easily do so by clicking the "unsubscribe" link provided at the bottom of any promotional email you receive from us. Alternatively, you can contact our customer support team, and they will assist you in the process.

Are gift cards available?
Yes, we offer gift cards for purchase. Please email us at hello@thepluck.co for more information. Gift cards from The Pluck make the perfect present for fashion-forward individuals. You can choose from various denominations, and the gift card can be sent electronically to the recipient's email address.

Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk order options for eligible businesses. If you are interested in purchasing our products in larger quantities, please contact our wholesale department at wholesale@thepluck.co. Our team will be happy to provide you with more information and assist you with the ordering process.